Alumat|Zeeman, specialist in parts for greenhouse vent opening systems, greenhouse screen installations, greenhouse fixing materials and industrial processes

Office hours
Monday till Friday 8:00 till 12:00 and 12:30 till 16:30

Opening hours warehouse and pick-up counter
Monday till Friday 7:30 till 16:30

Order a component or check your order status immediately?

Go to our comprehensive webshop where you can also download product information and your invoice again. We are happy to be of service to you in our webshop.

Route

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Financial and legal data

Chamber of commerce The Hague: 27234303
VAT- number: NL 805.361.856.B02
EORI-number: NL805361509 (Economic Operators Registration and Identification number)

The latest version of the conditions of the Dutch Organisation for Small and Medium Sized Enterprises in the Metal Industry (Metaalunievoorwaarden) apply to all out transactions.
Our purchase conditions that have been filed with the Chamber of Commerce under no.: 27234303 apply to all our purchasing transactions.

Rabobank Naaldwijk
Account number 13.53.94.333
SWIFT CODE RABONL2U
IBAN NL90RABO0135394333

Contact persons

Returns

It may happen that the goods ordered by you shall be returned. Possible reasons are:

• - The products ordered are faulty or damaged.
• - The products need to be repaired.
• - The received items are not those you ordered (please don’t open the package).
• - The goods are part of an order which the seller agreed occasionally that unused goods may be returned.

It is important that you always contact us before you return products. You can do this by contact the seller. His name and phone number on the accompanying sales documents.

Be aware: Some products are especially made for you or tailor made specific. These are excluded from return.

Guarantuee

In case you wish to claim warranty please contact us. Please contact our Sales department or give a call to 0031 (0) 174 518 155. Please note that there are a number of conditions attached to claiming warranty. These can be found in our terms and conditions. Some important points you will find below.

• a. Alumat Zeeman B.V. provides no warranty on consumables. The remainder of the guarantee provided that the importer, manufacturer or agent Alumat|Zeeman B.V. has provided.

• b. All warranty or repair goods must be delivered free at the warehouse of Alumat Zeeman B.V. The invoice must be included. In the absence of this any warranty claims will be voided.

• c. The cost of shipping by Alumat Zeeman B.V. to importer, manufacturer, etc. shall be borne by the client. Also the cost of which Alumat Zeeman B.V. will be charged by the manufacturer, importer, etc. shall be borne by the client. All goods will be returned to the principal at his risks and costs.

• d. Defects in the goods under warranty shall be the sole judge of Alumat Zeeman B.V. or repaired or replaced if the faults in the opinion of Alumat Zeeman B.V./manufacturer due to workmanship, materials used or implementation making it unusable for the client in respect of the destination of the goods.

• e. All guarantee void if the principal itself has performed changes or repairs to the product, or the delivery is not exactly used according to the rules provided or otherwise improper use.

Frequently Asked Questions

Although we make every effort to provide as much information as possible on our website and webshop, it may happen that you have a question. In that case you can always call us (0031- (0) 174-518 155) or contact the Sales department. Below are some questions from other customers. Maybe your question will appear here too:

• - Can I also order parts and pay via the Webshop?

• - Is information of the products available?

• - I registered in the Webshop, but did not receive the login information yet.

• - I have got a new e-mail address.

• - I entered an order and what happens now?

• - Will my order have Free Delivery?

• - Are all my current pricing and discounts reflected in the shop?

• - I would like to have a catalogue and a price list.

• - I would like to see or receive a (copy) of my invoice.

• - I would like to receive my purchase invoices digitally.

• - Is it possible to pack my goods with a private label?

• - Is it possible to use my own article number, description and barcode during ordering?

• - Is it possible to get my order packed export-oriented?

• - Can sales accompanying documents also be put in a different language?

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Can I also order parts and pay via the Webshop?

Ordering is possible when you have received login information from us. The possibility to pay via the shop will be implemented later in our Webshop.

Is information of the products available?

Yes, in our Webshop are a lot of downloadable files available at the product chart. A lot of information can be found in those files. In the future the information on our products will be expanded.

I registered in the Webshop, but did not receive the login information yet.

You application will be processed within 48 hours. You will receive an e-mail of your registration. Your application will be checked and registered in our system. When you did not receive an e-mail after 48 working hours? Check your “spambox” in you e-mail application. This special place in your mail application contains e-mails which were marked by your provider or software as undesired. When this is not the case, please contact our administration department.

I have got a new e-mail address.

Our Webshop will be changed, so you can modify your account details. For now: please Login with your old e-mail address. Click MY ACCOUNT (at the top menu). Press the Contact button and supply your details. Your modification will be processed in our system immediately.

I entered an order and what happens now?

You order is registered in our system. The Sales department will check you order and will e-mail a confirmation of your order with all the terms and conditions. We would like to get an approved order confirmation in return.

Will my order have Free Delivery?

No, all our prices are of warehouse Maasdijk. If desired our own delivery team can deliver free of costs small orders in Westland.

Are all my current pricing and discounts reflected in the shop?

When your rebates and discounts and fixed price agreements have been made in our system will automatically apply to the prices shown in the shop when you login. If you think there is an incorrect price shown we ask that you would like to discuss with our Sales department.

I would like to have a catalogue and a price list.

Yes, this can be obtained at our Sales department. The catalog and price list will be printed on FSC paper and delivered. This content in the catalog will be online from our central databases are extracted. This means we are providing you a comprehensive product overview. In the future, this digital print facility is also offered in the Webshop.

I would like to see or receive a (copy) of my invoice.

When you are signed-in into our Webshop you can view and download your invoices again.

I would like to receive my purchase invoices digitally.

Please let our Administration department know the e-mail address you would like to receive the invoices. From now on, all your invoices will be sent by e-mail.

Is it possible to pack my goods with a private label?

Yes, it is possible to print your own information including Logo on the label. However there are restrictions for this. Please get informed by our Sales department.

Is it possible use my own article number, description and barcode during ordering?

Yes, that is possible. Please be informed by our Sales department before ordering.

Is it possible to get my order packed export-oriented?

Yes, that is possible. Please note that this request should be known before packing your order.

Can sales accompanying documents also be put in a different language?

Yes, that is possible. Please inform our administration department.